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It's simple:
Step 1: Choose a necklace and leave your details and purchase the gift
Step 2: After payment you will receive a link to the Memoir App
Step 3: Open the app and whilst your necklace is on its journey to the receiver you can upload a unique video message
Step 4: Your unique piece will be delivered to the receiver, watch them scan their jewellery with the app and be blown away by your embedded memory
Only the registered number (i.e the receiver) and the person gifting the jewellery will be able to scan the necklace. We want your special moment to be private between you and the receiver.
This pattern is unique and custom designed for your individual piece of jewlery. No other Memoir piece will have this pattern and it allows it to be uniquely read only by you and the receiver.
We currently offer a single pendant design, but we're constantly working on expanding our collection with more styles and products. Stay tuned for updates by following us on Instagram for the latest releases!
We take the security and confidentiality of our users' uploaded photos and videos seriously. We have implemented measures to safeguard against unauthorised access and use of this data. Our users maintain exclusive control over their uploaded content and with whom they share it. We will not disclose or share such content with any third party without their express consent.
Currently, the Memoir app is only available for iOS devices. We're actively working on developing an Android version, which will be released in the future.
Yes, you can update or change the video memory at any time through the Memoir app. This allows you to refresh the content with new memories whenever you'd like, keeping the gift meaningful and up-to-date.
It typically takes up to 7 days from the moment we craft your unique necklace until it arrives at your door. This timeline includes both the creation process and shipping.
Our dedicated team is always available for you to speak with. Please email info@memoir-story.com with your name, phone number, location and we will get back to you ASAP by phone. You can also use the chat bubble to contact us during our operating hours.
